We are UK based and we have a good reputation. Our team of experts all have years of experience not just in cyber security but also WordPress security specifically. We also offer a no fix, no fee malware removal service.

All of our pricing is clearly displayed on the relevant pages and products. There are no hidden costs or additional fees.

This will vary case by case and depending on each website. For our standard removal service we operate this during office hours (Monday - Friday, 9am - 5pm). For our express service, we operate this 24/7 from time of purchase and aim to complete the removal within a maximum of 48 hours from purchase. On average, our express removals are completed within 3-4 hours of you placing the order but this may vary site to site due to various factors such as website size and type.

In the unlikely event that we cannot fix your issue or remove the malware infection from your website - we will refund you the cost of the service as part of our no fix - no fee promise. No hassle.

Absolutely. Please purchase a security audit as soon as possible, we will then carry out a security audit for you and will provide information towards the issue and our recommended next steps. If you are 100% certain that your website has been hacked or contains malware or some other form of viruses, you can purchase our malware removal service directly without the security audit.

Some common signs that you have been hacked are: seeing a white blank screen on your website, visible error messages, website re-directing to spam or adware links, website re-directing to pornographic domains, inability to login, code changes to files directly, suspicious admin user accounts appearing in the WordPress Dashboard. If you aren't sure whether you have been hacked or not, please purchase our security audit service and we will review your website ASAP and provide a PDF audit report with recommendations, information, advice and next steps.

Our monthly security plans are a great option for WordPress websites. Having a security plan in place and joining the malware removal club will allow you to have improved security coverage, think of us as your security partner for your website specifically. Having a security plan in place will reduce risk and also reduce cost, if you join the malware removal club you have access to discounted malware removal or malware removal is included completely free of charge on certain plans - saving you the need for additional costs and reducing likelihood of data breaches, downtime or further hacks without a security plan in place.